Getting help when you need it
How to get answers fast and reach our team when you need a real person.
Updated
Help button: your first port of call
Look for the help button on any page. It's your quickest route to answers. You can search through these help articles, chat with our AI assistant, or send a request straight to our team.
When you're signed into your account, the assistant gets smarter—it can look at your own listings, orders and invoices to explain what's going on. If your listing isn't live yet, it can tell you why. The assistant reads your account but never changes anything, and it will never ask you for passwords or card numbers.
Speaking to someone real
Sometimes you need to talk to a human. Send a request through the help button or visit /contact and you'll get a ticket number by email. We'll reply by email, and you can keep the conversation going by replying to that same email.
You can also write directly to launch@zinndigital.com. Our team is here during office hours Mon-Fri 08:00-20:00 UTC.
About us
New Biz Launches is run by Zinn Digital® Ltd, a company registered in the United Kingdom. We're here to help your business get noticed on the high street.
Questions people ask
- Can the AI assistant change my account or listings?
- No. The assistant can read and explain what's in your account, but it cannot make any changes. It's there to help you understand what's happening.
- What information should I never share in the help chat?
- Never share your password or card number with the assistant or anyone else. We'll never ask for these details.
- How long does it take to get a reply from the team?
- We answer requests during office hours Mon-Fri 08:00-20:00 UTC. You'll get a ticket number by email so you can track your request.