Help centre

Answers about launching, pricing, badges, VAT and your account. Can't find it? Use the help button on any page to ask our assistant or send a request to our team.

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Developers

• Can developers and AI use our API or MCP?

  Yes. Use our REST API or connect an AI assistant over MCP to work with launches and listings.

Badges and links

• Get your badge on the high street

  Display the New Biz Launches badge on your website so we can publish your free listing and link back to you.

Pricing and payments

• Should you pick the bundle or done-for-you listing?

  When you launch with us, you can appear on other sites too. Here's how to choose what suits you.

• What does it cost to launch your business here?

  Our prices for launching your business, extra features and ways to pay—all clear before you check out.

• When can I get my money back?

  Purchases don't refund once paid, except if we remove your listing—then you get a full refund automatically.

• How VAT works when you pay us

  VAT is added where it's due. See how it applies to you, use your VAT number if you have one, and find your invoices.

Your account

• How do I claim my listing and get verified?

  Take ownership of your business listing and earn the Verified badge by proving you control the company domain.

• How do I update my listing after it goes live?

  Edit your business description, tagline, FAQs and links yourself. Changes appear straight away when you save.

• How do I manage my emails and account data?

  Control what emails you receive, change your sign-in email, or close your account and delete your personal information.

• Why we need your founder story before launch

  Complete your founder profile to release your listing and get it in front of neighbours looking for what you're opening.

• How do I choose what notices I get?

  Pick your preferred channels and frequency for updates about your business, or keep quiet hours on chat.

• What's on each page of your account?

  Find your way around your account at New Biz Launches, and what you can do on each page.

• Update your business info across your listings

  When you list the same business in more than one place, you can update all sites at once or pick which ones change.

Launching

• Can I add my business to more categories?

  Your main category is free. Extra categories cost $5 in total (one fee covers all of them), up to 3 more.

• Should you list free or go for a paid launch?

  Pick the right launch option for your opening—free takes patience, paid gets you live straight away.

• Relaunch your business with your votes intact

  Bring your listing back to launch week later and keep the support your neighbours already gave it.

Getting help

• Getting help when you need it

  How to get answers fast and reach our team when you need a real person.

Getting started

• Get your neighbourhood business live in five steps

  Walk through submitting your site, picking a plan, and going live on New Biz Launches.

Community

• How do the leaderboards work?

  Three ways launches are ranked on New Biz Launches, and how Launch of the Week winners are chosen.

• How do I vote for launches near me?

  Sign in to vote once per listing, play fair, and know that votes can't be bought—only earned by being active in the community.

Still stuck? Contact us. Our team works Mon-Fri 08:00-20:00 UTC and answers every request by email.