How do I manage my emails and account data?
Control what emails you receive, change your sign-in email, or close your account and delete your personal information.
Updated
Turning off emails or changing how often they come
Each message we send has a quick unsubscribe button at the bottom. You can also go to /account/notifications to pick exactly which messages you want and how regularly.
Some emails always arrive: receipt confirmations, refund updates, payment alerts, listing holds and security warnings. These cannot be turned off.
Updating your sign-in email
Visit /account/email and request a change of email address. We'll send a verification email to both your old and new addresses to make sure it's really you. Once it's done, you'll get a security alert so you know something's changed.
Removing your account and personal details
You can request to close your account from /account/privacy, or email launch@zinndigital.com. Use the email address linked to your account. We'll send you a confirmation showing exactly what we're about to delete: your account login, your founder profile and all your personal information.
Keeping records? Open /account/privacy and download the full archive of what we store about you.
We do keep invoices longer—for as long as we're legally required to hold them. How we look after your data is set out in /privacy.
Questions people ask
- Can I stop certain emails but keep others?
- Yes. You can unsubscribe from individual message types using the link in each email, or manage everything at /account/notifications. Some emails (receipts, refunds, payment issues, listing holds and security notices) always go out.
- What happens when I close my account?
- We remove your account login, founder profile and personal details. Invoices must be kept by law, even after closure. See /privacy for full details on how we handle your data.
- How do I change the email I use to log in?
- Go to /account/email and submit a request with your new email address. We'll verify the change with both the old and new addresses and send you a security notification when it's complete.