When can I get my money back?
Purchases don't refund once paid, except if we remove your listing—then you get a full refund automatically.
Updated
Keeping your payment
Once you've paid for a listing with us, that payment is final. We don't offer refunds after purchase. This doesn't take away any statutory rights you have as a customer under consumer law.
If we take your listing down
There's one exception: if our team rejects or removes your paid listing, you'll get a full refund automatically. The money goes straight back to whichever payment method you used. We'll also send you a credit note for your records.
If you paid with crypto, we'll need a payout address from you to process the refund.
Payment disputes
If a payment gets disputed or reversed, we have to take down everything that was bought with that order while we're looking into it. If we win the dispute, we can put your listing back live. If the dispute goes against us, your content stays down.
Questions people ask
- Can I ask for my money back after I've paid?
- No. Payments are final once processed. Your statutory consumer rights still apply.
- What happens if you remove my listing?
- If we take it down, you receive a full automatic refund to your original payment method and a credit note.
- What if someone disputes my payment?
- Your listing comes down while the dispute is being resolved. It can go back live if we win.