The Support Queen
Nia Lock is the neighbour to ask when customers can't find you or reach you
If you've just opened up, a good chunk of your first weeks is about being found and being easy to reach. Nia Lock, a business consultant and developer, runs The Support Queen to help with exactly that, from her base in Madrid. She works on SEO, Google Ads, custom websites, support ticket systems, knowledge bases, AI integrations and crisis management, and can build custom apps, platforms and automation too. Online shops and physical businesses anywhere in the world can work with her remotely. You decide how much you want her to do. Take her advice and run with it yourself, or hand the work over and have it done for you. Since Nia is a developer, her suggestions actually get built, and she looks for structural fixes rather than just changing the tone.
About the business
Nia Lock, a business consultant and developer, runs The Support Queen, a consultancy offering help across SEO, Google Ads, bespoke website design and development, customer support systems, AI integrations, knowledge bases and crisis management.
You decide how involved you want to be: take Nia's guidance and put it into practice yourself, or hand the work over so it is done on your behalf. She supports businesses both online and physical, anywhere in the world, remotely from her base in Madrid.
What you get
- Search engine optimisation for steady organic visibility
- Paid campaigns through Google Ads
- Websites designed and coded around your needs
- Ticketing tools for handling customer requests
- Artificial intelligence woven into your support
- Help centres where customers find answers themselves
- Handling of crises and disputes with customers
- Tailored apps, platforms and automated workflows
Compare and explore
See the alternatives to The Support Queen, more in Consultants & advisors or startups in Spain.
Neighbours ask
What is the full scope of your services?
Whatever touches your customers: SEO, Google Ads, web design and development, bespoke apps, support systems, AI integrations, knowledge bases and crisis management.
Is your role limited to giving advice, or do you carry out the work too?
You get either. Whatever Nia suggests, whether dashboards, workflows, help centres or integrations, she is able to construct herself.
Is AI-powered customer support something you can assist with?
Yes. With AI live chat and AI ticketing, everyday queries get resolved automatically, while tricky or sensitive matters are passed on to a person.
What happens during a consultation?
You talk through the places where support is causing pain and what a good outcome looks like, and come away with practical ideas. If you want to go further, implementation can be scoped together.
Which types of business do you take on?
Online and physical alike. That covers a small company overwhelmed by support, a salon or gym wanting its own custom billing or customer-retention app, and large, well-established names too. My past work ranges from PBN.LTD (a major hosting company) to SEO for Vivastreet. I live in Madrid and serve clients all over the world, remotely.
Leave a review for The Support Queen
No one has reviewed The Support Queen yet. Say something first. Reviews are free. A business can't pay for them.